I'm the operator and supervisor of the trucking fix company located in the mid-west. My business supplies tractor-trailer maintenance services both equally in-dwelling and about the road for owner/operators that are in transit. I say “in transit” because a significant percentage of our small business originates from trucks which have damaged down on the highway. We travel around two hundred miles in all directions to receive them up and running as fast as we are able to.
Moreover, we offer diagnostic solutions and preventive maintenance for example oil improvements, plug and wire changes and tune-ups. Situated concerning two reasonably significant metropolitan areas, we see many small business are available as drivers normally choose to prevent needing to quit in close proximity to main metropolitan locations as it could frequently necessarily mean a number of several hours of down time. As a result, we get plenty of phone calls coming in at sure instances in the working day, although at other times our phones might not ring for one hour or more. I lately experienced a trunk review carried out on our phone traces, to ascertain if we have been lacking calls in the course of our occupied times. I needed to know if adding extra cell phone traces could make improvements to organization. I used to be shocked at the results.
We ended up missing lots of incoming calls, much more than I had imagined. With all the telephones ringing from the hook, I really had no clue just how Many individuals were being unable to get by way of. Following I obtained the trunk review final results, I additional four much more traces and employed a lot more customer support Associates. Inside a thirty day period of undertaking this, I'd to include two further bays to our setting up to 마블릭 support the increase in vans coming in. In a nutshell, my enterprise has developed by 30 p.c from acquiring the trunk examine carried out. The alternative would've most likely been a reduce in organization as drivers might need made a decision to halt wanting to schedule with us on account of in no way having the ability to get through. It just jogs my memory that Everything you don’t know can damage you, or surely your online business.